Still here after you move in.
Customer Care
If something in your home needs attention, tell us. This page explains how, and what protects you.
Report an issue
How to tell us about a problem.
Call or write to us
Call 0800 654 6844, Monday to Friday, 08:00 to 16:00, or send a message with the form below and choose Homeowner.
Tell us what you have noticed
Give us your address, a short description of the problem and when you first noticed it. The more we know, the faster we can help.
We agree the next step
We come back to you personally to talk it through and arrange what happens next.
Your warranty
Ten years of structural cover.
Every new home we build carries recognised 10‑year structural warranty protection, from an established warranty provider chosen for each development. The details are handed over with your home, in its Home Passport.
If you are not happy
How to raise a complaint.
Tell us first
Contact our team by phone or with the form below, and tell us what has gone wrong. We want the chance to put it right.
The Consumer Code for New Homes
We are members of the Consumer Code for New Homes. If a complaint cannot be settled with us, you can use the Code's independent dispute resolution scheme. Consumer Code for New Homes (opens in a new tab)
Get in touch
Tell us what needs attention.
Choose Homeowner, and include your address so we know which home it is.